Who's Jack?

DESIGN WITHOUT EMPATHY IS USELESS

I’m an outstanding UX researcher, an excellent project manager, and a developing UX designer.

Yeah, I wear several hats at once, and I can do all of them well. But here’s what ties those things together:

The focus is always empathy.

UX isn’t just my job, it’s my passion. As technology becomes more automated, more streamlined, more gigantic, then who’s going to look out for the little guy? 

That’s why I’m here.

I love talking to people to figure out how to solve problems together. I love speaking with users during interview sessions. I love working with developers to ensure our final designs match user needs. I love mentoring new UXers so they can become teachers themselves someday!

It’s work worth doing. Because others are worth working for.

SKILLS + EXPERIENCE

Mixed-Methods Research

Figma + FigJam

Research Protocol Design

Remote + In-Person User Interviewing

Affinity Designer 2

Monday.com

Survey Design

Ethnographic Research

Team Leadership

Mentorship + New Hire Training

Team Collaboration

Client Communication

Video Editing (Adobe Premiere Pro + Final Cut Pro X)

Lead UX Researcher/Design Consultant, Ghostjobs.io

August 2024 – Present

UX/HF Researcher, Bold Insight
July 2021 – January 2024

Associate Learning Technologist, BenchPrep
August 2020 – February 2021

Actor, Improv Comedian + Video Editor, Freelance
June 2015 – September 2019

WHAT’S WITH THE LOGO?

The symbol I use for my site is called a triskelion, an ancient symbol depicting interwoven arms meeting at a center. It was primarily used by Celtic and druidic tribes in ancient Europe.

My family history traces back to western Ireland and southern Italy, where triskelions can still be seen in many different variations.

Not only is it emblematic of my family history, but its three swirling arms are reminiscent of the three skillsets I bring to the UX craft – research, management and design.

Just as the whirling arms of the triskelion weave together in the center to form one cohesive whole, I find that each UX skill I possess invariably affects and connects with the others.

WHO I AM OUTSIDE OF WORK

🏉 Rugby fan

🎭 Former actor + improv comic

☘️ Lover of Irish wool sweaters

Student of foreign languages 🌍

Cat dad + dog brother 🐱🐶

Avid fitness enthusiast 🏋️‍♀️